Fake review will be heavy on e-commerce portal, big action will be taken – न्यूज़लीड India

Fake review will be heavy on e-commerce portal, big action will be taken


oi-Ankur Singh


Updated: Thursday, November 24, 2022, 18:11 [IST]

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No Fake review: In the era of e-commerce, whenever you make a purchase, after reading the reviews of people about that product, you decide whether to buy this product or not. But often the truth is less in the reviews given by people about the product. But now the central government has taken a tough stand regarding fake reviews on e-commerce sites. To protect the customers from fake reviews and to protect their interests, the government is coming up with new rules.

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New rules have been issued by the Department of Consumer Affairs. Indian Standard 19000:2022 Online Consumer Reviews-Principles and Requirements has been jointly prepared by Rohit Kumar, Secretary, Department of Consumer Affairs and senior officials. This rule will be applicable to all online platforms that take customer reviews for their customers to decide whether to buy the product or not. Initially, each online portal had to implement it on its own. But when it will be made mandatory, a provision has also been made for punishment for violating it.

Rohit Kumar Singh told that whenever an online review is given, then complete information about the author giving the review will have to be provided. All those things have to be taken care of in the review which is necessary in the selection of that product. Information will also have to be given on the basis on which the review has been given. There will also be an option for review verification, which can be done through an email address. Once the review was given, the customer could not edit it. The email ID, phone number of the reviewer will also be provided, so that it can be cross verified.

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english summary

No more fake review on e commerce government to take strict action.

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