As a continuation of ‘Mo Sarkar’, the 5T Charter has been developed with an impactful action plan. Its purpose is to find out to what extent the administration has been able to reach out to the people in a transparent and timely manner.
oi-Neeraj Kumar Yadav
The people of the two Telugu speaking states are experiencing two different types of Chief Ministers. What the pair have in common however is launching a plethora of money transfer schemes, and relying on heavy borrowing to run the show. They provide two different models when it comes to connecting citizens and dealing with the central government.
Andhra Pradesh Chief Minister YS Jagan Mohan Reddy established an institution (Village Secretariat) in 2019 to act as a bridge between the government and the people. This institute provides services at their doorstep. Despite political charges against such a system, it has become a vehicle for his mass contact programme. We do not find such institutional strong system in Telangana, but KCR, a seasoned administrator, has his own ways of knowing the pulse of the people.
There is a stark difference between the two chief ministers in their handling of the Narendra Modi-led central government. While YS Jagan maintains very cordial relations with Modi despite provocative statements by the Andhra Pradesh unit of the BJP, the Telangana chief minister has clashed with Modi. Unlike his AP counterpart, who humbly pleads with the Center to help him develop his state, KCR is determined to “expose” the Modi government’s “deliberate efforts” to harass his state. Words are not leaving.
In contrast to these two types of chief ministers, the chief minister of neighboring Odisha, Naveen Patnaik, is giving ‘feedback-based’ governance while maintaining ‘friendly relations’ with the PM, but considers the BJP as the main rival in the state. Naveen Patnaik, an author and author of three books, is one of the longest-serving Chief Ministers of any Indian state, holding the position for more than two decades and succeeding Pawan Kumar Chamling of Sikkim and Jyoti Basu of West Bengal. Has become only the third Chief Minister after A role model CM in India. Unlike our Chief Ministers, Naveen leads an austere lifestyle and is known for his zero tolerance towards corruption and no-nonsense attitude in dealing with the Centre. The ‘State First’ policy is yielding good results for Odisha. I would like to discuss about a specific public relations programme, popularly known as ‘5T’, launched by the Government of Odisha to serve the people more effectively.
With transparency and accountability being the core of his operations, Naveen Patnaik, in his fifth term, has added two more T’s to his previous ‘3T’ (Teamwork, Transparency and Technology) to make it ‘5T’. To make our governance public friendly and citizen centric. Thanks to the special focus on the 5T approach, Odisha ranks first in the Good Governance Index 2021 brought out by the Center in the category of Group B states in two categories – human resource development, and economic governance. Corruption in public institutions is also claimed to be under control.
Naveen Patnaik launched a program named ‘Mo Sarkar’ (My Government) in 2019 on 2 October (Mahatma Gandhi Jayanti), to take administration to the doorsteps of the people. The initiative aims to collect feedback from people visiting government offices, hospitals and police stations and take follow-up action based on their inputs. Naveen Patnaik made it mandatory for him, the chief secretary, secretaries and every cabinet member including senior officials of various departments to contact people over phone to get their feedback on the services provided to them.
For this purpose phone numbers of people visiting government offices are collected at random. Naveen Patnaik himself makes many phone calls to know the pulse of the people. His government claims that every call is followed up with concrete action to redress grievances in a time-bound manner. The legal framework of the Odisha Right to Public Services Act enables the public to demand services as a matter of right.
As a continuation of ‘Mo Sarkar’, the 5T Charter has been developed with an impactful action plan. Its purpose is to find out to what extent the administration has been able to reach out to the people in a transparent and time bound manner and it is given top priority by all the departments. A separate department has been created to monitor the charter and ensure its compliance, headed by an IAS who is the private secretary to the chief minister.
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Odisha Naveen Patnaik government 5T charter worth emulating
Story first published: Wednesday, November 30, 2022, 20:44 [IST]